Longtime subscriber Peter wrote recently from the U.K. to ask about an Outlook Express problem he’s having:

Hi Terry, Many thanks for the latest issue of your newsletter, which always arrives here in the UK on a Sunday evening – a great time for reading it through.

My question is: Do you know a way of permanently stopping Outlook Express from compacting all its stored files? Every so often OE pops up a dialog asking if it can do this and if I let it go ahead it then makes a complete pigs mess of all my folders.

Very old deleted e-mails suddenly reappear in the Inbox folder bolded as unread, with dates months before the real latest message, although they drop in after it – so it has apparently also managed to mess up the date sort order, something I thought a computer couldn’t do.

Some other stored messages…

Continue reading Compacting Folders in Email Programs

One of the questions I received recently was a surprise… Gary Karasick, who subscribes to my newsletter, wrote to ask me about a problem he was having…with his iMac:

I am having difficulties maintaining connectivity with y new iMac. I have many external USB devices and instead of reaching around the back of my iMac, I have used a powered USB 7 Port hub. Sometimes I get a machine from my machine saying there isn’t enough power to support all of the devices. How can this be if I am using a hub with an external power source? What can I do so that I can continue getting the benefit of the easily accessible hub?

I wrote back to Gary to say that I don’t use iMac or any Apple Mac products, so I really could not answer questions specific to the Mac.

However, this problem wasn’t directly an iMac issue…it was a problem with an external USB hub.

Continue reading When a Powered USB Hub Is Not Enough

I’ve been asked several times about Microsoft Silverlight — what is it and do I need it.

Silverlight is Microsoft’s competition for Adobe Flash Player. It’s designed to play videos and allow interaction with the program.

My initial thoughts were that I didn’t need it. I had no application that areqired it and I did not need yet another video display system on my computer. I already had Windows Media Player which could handle video streaming. I already had JavaScript and ActiveScript (Microsoft’s name for its JavaScript interpreter in Internet Explorer). I already had Adobe Flash Player. Wy did I need Silverlight?

I managed to do without Silverlight all through the first version, which was released in 2008. However, in early 2009, I finally had to install it — it was required for one of my new applications.

Continue reading What is Microsoft Silverlight?

Subscriber JNC wrote to me to say that he’d been using Acronis True Image for a while and wanted to know about keeping old backups:

I have just completed a total backup via Acronis on my external hard drive. Is there any reason to save previous total backups?
My external (500) hard drive is over 2/3 full.
jnc

I wrote back to JNC to say that I wouldn’t get rid of all of them. I suggested that he keep some recent ones and one or two full backups from the past — including the oldest one he had.

I find that, most of the time, I’m reaching for a backup file or backup image file because my brain messed up, not because of a hardware failure. It’s too easy to change a file and not realize that we haven’t done the change correctly. We find it out later when we try to use the file, or that part of the file. It might be days, weeks or even months later.

Continue reading Keeping Old Hard Drive Backup Files

Reader Olle wrote to ask a remote access question:

Hi! I read your article about editing videos remotely with GoToMyPC. I\’ve tried doing that but it doesn\’ work. I cannot even play a vidoe and see the video remotely. But I can do everything else like trabsfereing files and more. Is it a setting issue? I would Like to ask you kindly to guide me on this issue. I appriciate an response.
Thank You Kind regards Olle

Remote access to your own PC, or to other PC’s you manage on your own home network, can be a great way to do many tasks.

On my home network, since I use firewall programs on each PC (all are using Sunbelt Personal Firewall) and the home network is segregated from the Internet by my cable/DSL router (a Linksys BEFSR41), I don’t hesitate to use non-encrypted remote control software within my network. I use the free versionn of RealVNC to do this.

On the other hand, for remote access across the Internet, I think you’d have to be crazy to do that with an unencrypted connection (which possibly could be monitored by someone else!). For remote access across the Internet, I’d choose GoToMyPC because of its speed and encryption. You can try a 30 day free trial of GoToMyPC (for one PC) or GoToMyPC Pro (for multiple PC’s). There are also paid versions of RealVNC that include encryption, so they’re another option.

Continue reading Remote Access Software Question

A reader wrote me to ask if I would use a web proxy anonymizer service. I wrote back to tell him that my answer was a simple “No.”

It boils down to two things: (1) if you’re afraid of a web site operator knowing who you are, you shouldn’t be going to the web site, and (2) think of a web proxy anonymizer as handing all your web traffic to an intermediate stop on the way to and from your web destination.

I know nothing specific about the particular proxy service he mentioned. My comments below are general comments about the capabilities of proxies, even ones providing their service to anonymize your web surfing, and are not an accusation of improper behavior by any of them or any particular one.

In normal Internet use, different data packets to and from your computer and your web destination can take different routes from your computer to the destination.

Continue reading To Use a Web Proxy Anonymizer or Not…

I answered a question from reader Glenn Wilkes, who wanted to know how to capture images that were in a PDF file and copy them into a Microsoft Word word processing file. This week, several readers wrote about alternate ways to accomplish the same thing.

Longtime subscriber and frequent commenter Janusz Lukasiak wrote:

Hello Terry,

There is a simpler way:
In Adobe Reader click on the ‘Select’ tool and draw a frame around the image (or diagram, or text or…). The selected area will be highlighted. Then right click and select ‘Copy image to clipboard’ (that’s the only option anyway). Now go to Word document and paste….

Continue reading Reader Comments — Copying an Image from a PDF File