Subscriber Geraldine Astbury wrote from the U.K. to ask about some strange reliability problems she was having with her external hard drive.

Hi Terry, I wondered if you could help me with another problem. You’ve helped me before successfully so I thought I’d ask you again.

I purchased a Medion ‘Hard Drive To Go’ external 250 gig hard drive two years and four months ago. Although I didn’t use it very much it did work. Then all of a sudden it stopped working. I rang Medion and they very kindly replaced it. I had it only a few months and it stopped working again. Medion repaired it saying I had a Cypress driver problem and they had replaced the caddy. This lasted only a few days and then stopped working again. Medion repaired it again saying it was a Cypress drive error and replaced the PCB Board. It worked every day for seven weeks and now has suddenly stopped working again. …

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